Hollilander – Terms & Conditions for application
Last updated: 24 Nov 2025
1. Introduction
These Terms & Conditions govern your access to and use of the Hollilander mobile and web applications, websites and related services (the “Service”).
By creating an account, clicking “I agree” or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
These Terms incorporate the Privacy Policy and any assignment‑specific terms we present for particular features or client engagements.
2. Who We Are
Hollilander Limited (“Hollilander”, “we”, “us”) operates the Service for healthcare staffing. Contact: agencyworkers@hollilander.com
Postal: Unit 53, Southern Cross Business Park, Boghall Road, Bray, Co. Wicklow, Ireland Website: www.hollilander.ie
3. Status & Assignments
You are engaged by Hollilander to complete temporary assignments for client facilities.
Unless otherwise stated in your written contract, you are an employee of Hollilander for payroll/tax purposes when working Hollilander‑booked shifts.
Nothing in these Terms creates an employment relationship between you and a client facility. Each assignment is separate, and there is no guarantee of minimum hours.
4. Eligibility, Right‑to‑Work, Vetting & Training
You must be 18+ and legally entitled to work in Ireland. You must maintain valid right‑to‑work, Garda Vetting, required immunisations, and current training
(e.g., Manual Handling, People/Patient Moving & Handling, Safeguarding) as required by client policy and law.
You authorise verification of identity, immigration status, credentials and training with issuing bodies and screening providers.
You must keep your account details accurate and secure, use multi‑factor authentication if requested, and notify us immediately of any change in status (e.g., visa expiry, professional sanctions, health restrictions).
We may limit access or suspend bookings where requirements lapse.
5. Scope of Services
The Service enables Agency Staff to view/accept shifts, clock in/out, record timesheets and view pay information; and enables Client users to request, confirm and approve shifts.
We integrate with payroll and tax systems for compliance. Nothing guarantees minimum shifts or income.
6. Scope of Practice & Clinical Conduct
You must work within your role and competence (e.g., HCA) and follow client policies, supervision instructions and care plans.
Do not perform duties reserved to higher clinical grades unless qualified, authorised and scheduled to do so.
Report incidents or near‑misses promptly to the client and to Hollilander.
7. Working Time & Rest
You agree to accurately record hours worked. Hollilander monitors compliance with the Organisation of Working Time Act 1997 (e.g., daily and weekly rest).
We may limit bookings to ensure legal rest is observed.
8. Shift Posting, Allocation, Cancellations & No‑Shows
Clients may post shift details. A booking is confirmed when shown in‑app or by message.
If you cannot attend, cancel as early as possible and always before start time. Repeated late cancellations or no‑shows may lead to suspension of booking privileges or termination.
Clients may cancel at short notice; Hollilander is not liable for lost earnings where a client cancels, unless a fee is provided in a specific agreement.
9. Timekeeping, Location & Audit
You must clock in/out via the App at the client site. The App may capture a point‑in‑time device location at clock events to validate attendance (subject to device permissions).
Request corrections promptly if there are errors. Clients approve timesheets; approved timesheets are the basis for payroll.
We maintain audit logs (timestamps, device metadata) and may share records with clients to resolve disputes or meet compliance requirements.
10. Rates, Premia, Deductions & Payroll
Rates (including any Sunday/unsocial hours premia) are displayed in the App or notified per assignment and may vary by role, location and timing.
Payroll is processed in line with Revenue (PAYE/USC/PRSI) and your Revenue Payroll Notification (RPN). If no RPN is available, emergency tax may apply until resolved.
Lawful and agreed deductions (e.g., Revenue instructions; on‑demand wage advances; replacement costs for unreturned equipment with prior notice) may apply and will be itemised on the payslip.
11. Uniforms, ID & Equipment
Hollilander‑issued items (e.g., uniforms, badges) remain Hollilander property and must be returned on request.
You must keep items secure and use them only for assignments. You authorise reasonable deductions for unreturned or damaged items (fair wear and tear excepted), subject to prior written notice.
12. Safeguarding, Dignity & Whistleblowing
You must uphold safeguarding standards and report any concerns regarding service users or staff.
Harassment, discrimination or bullying is prohibited. Concerns may be escalated via Hollilander’s whistleblowing route without retaliation.
13. Your Device (BYOD) & Security
If you use your own device, keep it secured (screen lock, updated OS), use the App only with your account, and report loss/theft immediately.
Do not share credentials or allow others to access your account. Hollilander may require re‑authentication or block compromised devices to protect the Service.
14. Data Protection
We process personal data as described in our Privacy Policy (see the App or www.hollilander.ie/privacy).
By using the Service you acknowledge the purposes and lawful bases described there, including the use of clock‑event location for attendance validation.
You can control app permissions in your device settings; some features may be unavailable if disabled.
15. Non‑Solicitation / Non‑Circumvention
For 10 months after your first Hollilander‑booked shift at a client site, you will not accept direct engagement by that client (or its group) outside Hollilander without our written consent.
This does not restrict lawful transfers under a client’s formal conversion scheme, where applicable fees are paid to Hollilander.
16. App Platforms & Permissions
Apple/Google are not parties to these Terms and have no obligations to provide support.
Apple and its subsidiaries are third‑party beneficiaries of the iOS App; upon your acceptance of these Terms, Apple shall have the right to enforce them against you.
The App may request Location, Camera, Photos/Files, and Notifications permissions; some features may be unavailable if disabled.
17. Compliance with Law (Sanctions & Anti‑Bribery)
You will not use the Service in violation of export controls or sanctions. Offering or accepting improper payments or gifts in connection with assignments is prohibited;
modest customary hospitality must not influence care or allocations.
18. Complaints & Escalation
For shift or payroll issues, contact agencyworkers@hollilander.com. Escalations: agencystaffing@hollilander.com.
We aim to acknowledge within 2 business days and resolve within 10 business days where possible.
19. Suspension, Termination & Effects
We may suspend or terminate access for: falsifying timesheets/locations; safeguarding concerns; repeated no‑shows; loss of right‑to‑work; refusal to follow lawful and safe instructions; or misuse of the Service.
You may stop using the Service at any time. Obligations accrued before termination remain. Certain provisions survive termination.
20. Warranties & Disclaimers
The Service is provided “as is” without warranties beyond those required by law, and no guarantee of shift availability or rates.
We do not guarantee uninterrupted access and may modify features from time to time.
21. Limitation of Liability
To the extent permitted by law, we exclude indirect or special damages and cap aggregate liability at the greater of €500 or fees paid by you to us in the prior 12 months.
Nothing limits liability for death or personal injury due to negligence or for fraud.
22. Indemnity
You agree to indemnify Hollilander for losses arising from your breach of these Terms, misuse of the Service, or violation of law or third‑party rights.
23. Order of Precedence & Survival
If any assignment‑specific terms conflict with these Terms, the assignment terms apply for that assignment only.
Clauses on intellectual property, data protection, non‑solicitation, liability, indemnity and dispute resolution survive termination.
24. Pay Scales & Incremental Credit
Placement on pay scales and incremental credit (if applicable) are determined under Department of Health/HSE rules and Hollilander’s published Increment & Placement Policy.
See the policy in your onboarding pack or request a copy from Payroll.
25. Electronic Communications & Signatures
By creating an account, you consent to receive electronic communications and to the use of electronic signatures and records.
We may send legal notices electronically to your registered email.
26. Changes to the Service & Terms
We may modify the Service and these Terms. Material changes will be notified in‑app or by email. Continued use after the effective date means acceptance.
27. Governing Law & Venue
These Terms are governed by Irish law; the courts of Dublin have exclusive jurisdiction. Support and complaints: agencyworkers@hollilander.com
28. Notices
Formal notices to Hollilander should be sent to: Unit 53, Southern Cross Business Park, Boghall Road, Bray, Co. Wicklow, Ireland.
Email notices may be sent to: agencystaffing@hollilander.com
App Stores – Required Disclosures Summary
Developer/Publisher: Hollilander Limited
Contact: agencyworkers@hollilander.com
Address: Unit 53, Southern Cross Business Park, Boghall Road, Bray, Co. Wicklow, Ireland Country/Region: Ireland
Age rating: 18+ (professional healthcare staffing)
Pricing: App free to download; no subscriptions or in‑app purchases. EULA: Apple Media Services Terms for iOS downloads; these Terms govern Service use.